Frequently Asked Questions

By visiting, you agree to the Conditions & Terms of Use. These terms may be changed or updated so we encourage you to check this page regularly. We do not guarantee that information on our website is accurate, complete, or current. This includes pricing and availability of products. We reserve the right to correct any errors and to change information at any time without prior notice.


We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

All sales are final. Please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please contact us within 30 days of receiving the product. Any issues beyond 30 days of your purchase will not be accepted. To be eligible for a return or exchange, we require a receipt or proof of purchase. If a replacement is not available we will refund the full purchase price of your item. For immediate response, please email:

OKAMI BRAND offers FREE SHIPPING on all DOMESTIC orders, within the Continental U.S., containing a Vaporizer unit. Orders will be shipped via USPS Ground (2-5 business days) or Home service depending on the shipping destination. We do our best to ship all orders received Monday-Friday by 2pm the same day, depending on the USPS daily pick-up time. Otherwise, your order will go out the next business day. We do not ship over the weekend. OKAMI BRAND can only ship within the U.S. and Canada for now please email us at for more detail.